Bit Assist: Order Tracking Inside Your Chat Widget

What Is Bit Assist?

Bit Assist is a WordPress chat widget that brings customer communication, lead capture, and support tools into one floating button on your site. Instead of juggling separate chat plugins, contact forms, and order-lookup tools, you get a single widget that handles all of it.

E-commerce sites lose momentum every time a customer has to leave the page to ask about their order. Most chat widgets force visitors to send an email or open a messenger app, which breaks the shopping experience right when trust matters most. Bit Assist solves this with a built-in WooCommerce order status channel, so shoppers can check shipping updates without ever leaving your store.

How Bit Assist Works

WooCommerce Order Status Lookup

This is the standout capability buried in the feature list. Customers enter their order number directly in the widget and see shipping updates instantly, without opening their inbox or switching apps. It solves the where-is-my-order problem that floods support channels on nearly every online store.

30+ Messaging and Support Channels

Bit Assist connects visitors through WhatsApp, Messenger, Telegram, Slack, Instagram, TikTok, Discord, LinkedIn, Viber, WeChat, Skype, Snapchat, Signal, YouTube, Pinterest, and more. You can also link live chat tools like Tidio, Tawk.to, Intercom, and Crisp so visitors pick whichever channel feels easiest.

Beyond Messaging: Forms, FAQ, and Booking

The widget also supports custom forms, FAQ, a knowledge base, WP Search, a call button, SMS, Google Maps, Calendly, TidyCal, Waze, custom channels, and custom iframes. This turns the button into a self-service hub where visitors find answers, book meetings, and take action without confusion.

Full Widget Customization

You control the widget name, style, icon, color, position, size, shape, spacing, and can add custom CSS. This lets Bit Assist look like a native part of your site rather than a bolted-on tool.

Display Rules and External Publishing

Business hours, hide-after-office-hours settings, page filters, delay triggers, scroll triggers, and open-behavior options (click, hover, or opened by default) control when and how the widget appears. With External Publish, the same widget can run on Shopify, Webflow, Wix, Squarespace, Joomla, and Drupal sites, all managed from one WordPress install.

Customer Reviews

Bit Assist holds a 4.94-star rating across 70 reviews. Users highlight seamless integration with social channels, a lightweight and intuitive setup, and strong widget customization. Some noted the analytics are basic and asked for more advanced availability scheduling.

Who Should Use It

• WooCommerce store owners who want to cut down on where-is-my-order emails and keep shoppers on-site during checkout follow-up
• Marketing agencies managing chat and lead capture across multiple client websites, including non-WordPress platforms
• Web design agencies that need a widget they can fully restyle to match each client’s brand
• Customer support teams juggling requests across WhatsApp, Messenger, and other social channels who want one inbox-style widget instead of many separate buttons

Things to Know Before Buying

• Analytics are described as basic, covering visitors, total clicks, and click rate rather than deep reporting
• Advanced availability scheduling beyond business hours and page filters is limited
• Bit Assist is built as a WordPress plugin first; other platforms rely on the External Publish script rather than native integration
• Setting up channels like WooCommerce order status or Calendly booking requires connecting each service inside the widget settings

Frequently Asked Questions

Does Bit Assist replace my existing live chat tool?

Not necessarily. You can connect tools like Tidio, Tawk.to, Intercom, or Crisp directly into the widget, so Bit Assist can work alongside what you already use.

Can I use Bit Assist on a non-WordPress site?

Yes. External Publish lets you add the same widget to Shopify, Webflow, Wix, Squarespace, Joomla, and Drupal sites by copying a script, while still managing it from WordPress.

Will the order status feature work with any WooCommerce store?

It is built specifically for WooCommerce, letting customers look up shipping updates by entering their order number inside the widget instead of emailing support.

How much does Bit Assist cost?

See the Lifetime Deal Details page for current pricing.